Our primary focus is to support you through this difficult time and we want to reassure you that we are working hard to make sure we support your financial needs. We have made some changes to how we operate so that we can best serve our members and we are providing business as usual in terms of payments and phone services. Due to high volumes of applications we are currently processing loans in 5 working days. We have had to suspend all outreach points until further notice and our main Shrewsbury Office is now closed to visitors. Coronavirus is putting extra pressure on our telephone services and whilst we have plenty of resource available it would be helpful if everyone could help reduce phone calls into the office.
Whilst we understand it is tempting please do not call to check on your loan application if its within the 5 day period we will contact you. This will help us concentrate our efforts on getting payments made and your loan processed.
Answers to some common telephone enquiries
“¢ Are you open? We are open during our normal office hours
“¢ Will my payment be processed? We are processing payments as normal
“¢ When will I get my loan decision? We are turning loan application around in 5 days
“¢ Do you have everything you need for my application? We will contact you if we need any further information
“¢ Can I still apply for a loan? Yes but please do so online
“¢ What happens if we go into a full lockdown? We have contingency plans in place to ensure we can continue to provide our services please keep an eye on the web site for updates
Please make use of our website, you can
“¢ Find useful information
“¢ Download useful documents
“¢ Apply for membership
“¢ Apply for a loan
“¢ Calculate loan repayments with our loan calculator
“¢ Keep up to date with how our services are being delivered
If you are worried about your loan
If you have a loan and your income is disrupted and find that you are unable to make repayments please do contact us on 01743 252325 or info@justcreditunion.org (please ensure that you include a contact telephone number).
We will talk to you to explore a range of options which may include reduced or suspended repayment and/or a suspension of interest.
